We understand your excitement about receiving your new handmade pottery! Here's what you need to know:

• Processing Time: Your pottery order will typically be processed and shipped within 1-3 days from the time of your purchase.
• Shipping Notification: Once your order is shipped, you will receive an email containing your tracking number. If you miss the tracking email, don't worry – you can always check your orders page for the information.
• Arrival Anticipation: We share in your eagerness! After the processing period (usually within 1-3 days), you can track the journey of your unique pottery using the provided tracking number.

Thank you for supporting our handmade small business. We can't wait for you to enjoy your special pottery piece!

Thank you for choosing our handmade small business to create a unique yarn bowl just for you! Once we kick off the creation of your custom piece, it usually takes about 2-3 weeks to go through our detailed process.

When your order is ready to ship, you'll receive an email containing your tracking number. If, for any reason, you miss the tracking email, don't worry – you can always find the information on your orders page.

We share in your excitement to unveil the special piece we're crafting for you. Your patience and support mean the world to us. We can't wait for you to receive and enjoy your custom yarn bowl!

We understand that many of you may have unique preferences when it comes to the colors of our ceramic products, and we appreciate your creativity and individuality. However, we wanted to take a moment to explain why we are unable to accommodate custom color requests.

Our production process and ceramic glazes are meticulously designed to create beautiful and distinctive variations in color. Unlike traditional paints, our ceramic glazes undergo a transformative process when subjected to heat, resulting in unique patterns and shades that contribute to the overall charm of our products.

Attempting to introduce custom colors into this carefully calibrated process could compromise the quality, consistency, and integrity of the final product. Our team of artisans has spent years perfecting the techniques and recipes to achieve the stunning finishes that our customers love.

We take great pride in offering a range of colors that have been expertly curated to complement various tastes and styles. Our existing color palette is a result of extensive research and testing to ensure that each hue harmonizes seamlessly with the characteristics of our ceramics.

While we are unable to fulfill custom color requests, we are confident that you will find a color from our existing selection that resonates with your vision. We appreciate your understanding and continued support as we strive to maintain the high standards that define our brand.

If you have any further questions or concerns, please feel free to reach out to our customer service team at sales@themudplace.com, and we will be more than happy to assist you.

Blue – Medium to high gloss variegated blue.
Ranges from a mottled dark navy to a sky blue. Sometimes has a brown to orange
speckle in it and brown undertones. Food safe, microwave and dishwasher safe.

Green – Medium to high gloss variegated green. Ranges from lighter
mottled green to a darker sage green with brown/gold undertones. Sometimes has
blueish speckles. Food safe, microwave and dishwasher safe.

Iron Red / Rust – Medium gloss. Ranges from a rust-red brick to
semi-gloss mottled brown with brown. Sometimes has multi-colored speckles and has
brown and/or black undertones. Food safe, microwave and dishwasher safe.

Gloss Black - High Gloss black. Sometimes has blue or brown speckles
that range in intensity and lightness. Looks great on curvy forms. Layers
nicely with all other glazes for intricate speckling and interestingly glazed
pots. Not a good choice for textural highlights. Food safe, microwave and
dishwasher safe.

Butter Cream  – A mottled semi-matte light cream color that
can range from a off-white to a palest butter-yellow color. Sometimes has
speckles that are yellow, white, grey or orange and brown. Features brown undertones.

Brown/Bronze (combination color made from a combination of overlapping
glaze colors) – Ranges in a brownish/bronze color. Sometimes has blue/green or
orange/brown speckles. Brown undertones. Food safe, microwave and dishwasher
safe. 

Oiled Mahogany – Rich iron red glaze complemented by
the gloss black glaze (see Iron Red /Rust and Gloss Black glaze descriptions
for more details). Overlapping colors produce a speckled black and brick color.

Twilight – Glossy black accented by a blue (see Blue
and Gloss Black glaze descriptions for more details).  Overlapping colors produce a more intense blue
with black speckling.

Midnight Rain – High gloss black set off with green
glaze (see Green and Gloss Black glaze descriptions for more details). Overlapping colors creates a high gloss
speckles that starts dark blue and fade into green.